How many times has your co-worker, customer, spouse, or boss responded to you and you think to yourself, "what's your problem?". "They must be having a bad day."
Not so fast. Maybe you did or said something that caused the reaction. Have you ever thought about how the other person likes to receive information? How they like to communicate given a situation?
Remember, people's behavior is oftentimes situationally specific. It's your job, being the great communicator that you are, to give it to them the way, "they want to receive it."
This ain't easy. It takes practice, patience and will. It may cost you a lot of energy. But what's the payoff?
The paradox of insular language
1 year ago
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